Description
Company: Oliveto Ristorante & Bar
Location: Rhodes, NSW (Waterfront)
About the Role
Oliveto Ristorante & Bar, a waterfront Italian fine dining restaurant in Rhodes, is seeking a Reservations Coordinator to join the team.
This role is ideal for someone with a hospitality background and experience in restaurant administration. You will play a key role in managing bookings, coordinating guest experiences, and supporting events and reservations operations.
Key Responsibilities
• Manage online and phone bookings using the SevenRooms platform
• Respond promptly to booking requests, dietary enquiries, and general guest enquiries via phone and email
• Communicate with Restaurant Managers and Head Chefs to ensure a seamless guest experience
• Deliver a high standard of customer service to all guests
• Maintain accurate records of VIP guests and regular patrons, including preferences and notes
• Support the Events Manager with group bookings and private events, including generating quotes and booking forms
• Convert enquiries into confirmed reservations
• Contribute to improving reservations systems and processes
Requirements
• Minimum 2 years’ experience in reservations within a high-end hospitality venue
• Hospitality background with strong administrative skills
• High attention to detail
• Ability to manage multiple tasks and prioritise effectively
• Strong communication and professional phone manner
• Ability to work in a fast-paced, high-pressure environment
• Team-oriented with a proactive approach
• Valid Australian work rights
Desirable
• Experience using SevenRooms or similar reservation systems
• Diploma or Certificate in Hospitality Management
Attributes
• Positive, personable, and energetic
• Passion for food and beverage
• Strong focus on guest satisfaction and service standards
• Problem-solving mindset with a focus on continuous improvement
How to Apply
Please email your resume along with a cover letter outlining your experience and availability to:
enquiries@oliveto.com.au